Privacy Policy

1. Interpretation and Definitions

Interpretation

Words with an initial capital letter have meanings defined under the conditions below. These definitions apply regardless of whether they appear in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

• Account: A unique account created for you to access our service or parts of our service.
• Affiliate: Any entity that controls, is controlled by, or is under common control with a party. Control means ownership of 50% or more of the shares, equity interest, or other voting securities.
• Company: Reeloft, operated by TYSOFT LLC, referred to in this Privacy Policy as “We”, “Us”, or “Our”.
• Cookies: Small files placed on your device by a website. Cookies may store browsing information, preferences, session data, and other technical information.
• Country: United States
• Device: Any device that can access the service, such as a computer, mobile phone, tablet, or other digital device.
• Personal Data: Any information that relates to an identified or identifiable individual.
• Service: The Reeloft website, applications, property photo tools, listing link tools, AI video generation tools, real estate marketing video tools, media processing tools, and related digital services.
• Usage Data: Data collected automatically when you use the service, such as IP address, browser type, device type, pages visited, features used, processing activity, and time spent on pages.
• You: The individual, company, organization, or legal entity accessing or using the service.
• Website: Reeloft, accessible at www.reeloft.com.

2. Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include:

• Email address
• First and last name
• Account information
• Payment or subscription status
• Usage data

Uploaded Content and Generated Results

When you use Reeloft, you may upload or submit property photos, listing links, property descriptions, addresses, branding assets, logos, contact details, text prompts, or other real estate marketing content. We process this content to provide requested features such as property video generation, camera motion effects, listing video creation, media editing, branding, and export features. Generated videos and related results may be stored in your account so you can access, edit, download, share, or delete them.

Property and Listing Information

If you submit a property listing link or property details, we may process information from that listing, such as property photos, listing descriptions, location information, amenities, price, room details, and agent or brokerage information, only as needed to generate or improve the requested real estate marketing output. You are responsible for ensuring that you have the necessary rights and permissions to upload, submit, process, and use any property photos, listing content, branding assets, or other materials through Reeloft.

Usage Data

Usage Data is collected automatically when you use the service. This may include information such as your device’s IP address, browser type, browser version, operating system, pages visited, features used, time and date of your visit, time spent on pages, error logs, diagnostic data, and other technical information.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to operate, improve, secure, and analyze our service. These technologies may help us remember your preferences, maintain login sessions, understand product usage, improve performance, and detect abuse.

• Cookies: Small files stored on your device that help websites function properly and remember certain information.
• Web Beacons: Small electronic files that may be used to count users, analyze engagement, and understand how users interact with emails or pages.
• Local Storage: Browser-based storage that may be used to save preferences, session data, product settings, or temporary workflow information.

3. Use of Your Personal Data

We may use Personal Data for the following purposes:

• To provide, operate, and maintain our service.
• To process uploaded property photos, listing links, property information, prompts, and branding assets to generate requested real estate marketing videos and related outputs.
• To manage your account, authentication, credits, subscriptions, payment status, and usage history.
• To provide customer support and respond to your requests.
• To process payments, manage billing, prevent fraud, and verify subscription status.
• To analyze usage trends, improve video quality, improve performance, fix bugs, and develop new features.
• To send service-related messages, including account notices, payment notices, security alerts, and important product updates.
• To send promotional or marketing communications only where permitted by law or where you have opted in. You may opt out of marketing communications where applicable.

4. Sharing of Your Personal Data

We do not sell your Personal Data. We may share limited information with service providers only when necessary to operate Reeloft, process media, generate videos, process payments, provide infrastructure, perform analytics, deliver customer support, prevent abuse, or comply with legal obligations.

• Service providers that help us host, store, process, analyze, secure, or operate the service.
• AI, video generation, media processing, or infrastructure providers that help process uploaded content and generate requested outputs.
• Payment providers that process purchases, subscriptions, invoices, refunds, and fraud checks.
• Legal authorities if required by law, court order, legal process, or to protect our rights, users, or service.
• Business transfers if we are involved in a merger, acquisition, financing, reorganization, or sale of assets.

5. Retention of Your Personal Data

We retain Personal Data only for as long as necessary to provide the service, manage your account, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, and maintain security. Uploaded content and generated videos may remain available in your account until you delete them or until they are removed according to our retention practices.

6. Transfer of Your Personal Data

Your information may be processed and stored on servers located outside your state, province, country, or other governmental jurisdiction. Data protection laws in those locations may differ from the laws in your jurisdiction. By using the service, you understand that your information may be transferred to and processed in other countries where our service providers or infrastructure are located.

7. Security of Your Personal Data

We use reasonable technical and organizational measures to protect your Personal Data, uploaded property content, and generated videos. However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to the processing of your Personal Data. You may also have the right to request a copy of your data or withdraw consent where processing is based on consent. To make a privacy request, contact us using the email address below.

9. Children’s Privacy

Our service is not directed to individuals under the age of 13. We do not knowingly collect Personal Data from children under 13. If we become aware that we have collected Personal Data from a child under 13 without appropriate consent, we will take steps to delete that information.

10. Links to Other Websites

Our service may contain links to third-party websites or services, including real estate listing websites, property portals, payment providers, or other services that are not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly recommend reviewing the privacy policy of every website you visit. We are not responsible for the content, privacy policies, or practices of third-party websites or services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated “Last Updated” date. Changes become effective when they are posted on this page.

Contact Us

For questions about this Privacy Policy, contact us at:

tysoft.support@gmail.com