Terms of Service

1. Interpretation and Definitions

Interpretation

Words with an initial capital letter have meanings defined under the conditions below. These definitions apply regardless of whether they appear in singular or plural form.

Definitions

For the purposes of these Terms of Service:

• Account: A unique account created for you to access our service or parts of our service.
• Company: Reeloft, operated by TYSOFT LLC, referred to in these Terms as “We”, “Us”, or “Our”.
• Credits: Usage units, minutes, allowances, or other account balances that may be used to access certain paid or limited features of the service.
• Generated Output: Videos, previews, captions, scripts, edits, media files, exports, thumbnails, or other content generated, edited, rendered, or produced through the service.
• Service: The Reeloft website, applications, property photo tools, listing link tools, AI video generation tools, real estate marketing video tools, media processing tools, account features, payment features, and related digital services.
• Subscription: A paid plan, recurring plan, package, credit plan, or other paid access arrangement made available through Reeloft.
• Uploaded Content: Property photos, listing links, listing descriptions, addresses, logos, branding assets, contact details, text prompts, music choices, scripts, video files, images, or other materials that you upload, submit, import, or provide to the service.
• You: The individual, company, organization, or legal entity accessing or using the service.
• Website: Reeloft, accessible at www.reeloft.com.

2. Eligibility and User Accounts

You may use the service only if you can legally enter into a binding agreement. When you create an account, you agree to provide accurate, current, and complete information and to keep that information updated.

• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity that occurs under your account.
• You must notify us promptly if you believe your account has been accessed without authorization.
• We may suspend or terminate accounts that violate these Terms, create risk, or abuse the service.

3. Description of the Service

Reeloft provides tools that help users create real estate marketing videos and related media from uploaded property photos, listing links, property information, text prompts, branding assets, and other content.

• Generate property marketing videos from photos, listing links, descriptions, and related materials.
• Apply camera motion, visual effects, captions, scripts, branding, music, avatar narration, or other media features.
• Export generated videos or related results for use on social media, property listings, websites, presentations, or marketing channels.
• Store generated projects or outputs in your account so that you can access, edit, download, share, or delete them.

4. User Content and Permissions

You retain ownership of your Uploaded Content. By uploading, submitting, importing, or providing content to Reeloft, you grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, display, modify, render, and use that content only as reasonably necessary to provide, operate, secure, improve, and support the service.

• You represent that you own or have the necessary rights, licenses, consents, and permissions to upload and use your Uploaded Content.
• You are responsible for ensuring that property photos, listing information, addresses, logos, agent information, brokerage materials, music, and other materials may legally be used for your intended purpose.
• You are responsible for complying with applicable real estate laws, listing platform rules, MLS rules, brokerage rules, advertising rules, and third-party terms.
• You must not upload content that infringes intellectual property rights, privacy rights, publicity rights, contractual rights, or any other rights of another person or organization.

5. Generated Output

Subject to your compliance with these Terms and payment of any applicable fees, you may use Generated Output for your lawful business, marketing, and personal purposes. However, you are responsible for reviewing all Generated Output before using or publishing it.

• Generated Output may contain errors, visual artifacts, inaccurate text, incorrect property details, distorted elements, or other imperfections.
• We do not guarantee that Generated Output will be unique, error-free, suitable for every platform, or compliant with every advertising, real estate, brokerage, MLS, or listing platform requirement.
• You are responsible for verifying property facts, prices, addresses, availability, room details, amenities, legal notices, and any claims shown in Generated Output.
• You must not use Generated Output in a misleading, deceptive, unlawful, discriminatory, or rights-infringing manner.

6. Payments, Subscriptions, Credits, and Refunds

Certain features may require payment, credits, or an active subscription. Prices, plan limits, included features, credit amounts, and billing periods may be shown on the pricing page, checkout page, or inside your account.

• You agree to pay all fees, taxes, and charges associated with your purchases, subscriptions, or use of paid features.
• Subscriptions may renew automatically unless canceled before the renewal date through the available account or payment provider controls.
• Credits may be subject to plan limits, expiration, usage restrictions, or other conditions shown in the service.
• Credits have no cash value, are not transferable unless we allow it, and may not be resold.
• Except where required by law or expressly stated by us, payments are non-refundable after credits, processing, rendering, exports, or paid services have been provided.
• We may change pricing, plans, credits, or paid features from time to time. Any material changes to recurring subscriptions will apply according to applicable law and payment provider rules.

7. Prohibited Activities

You agree not to:

• Use the service for any unlawful, harmful, fraudulent, misleading, abusive, or unauthorized purpose.
• Upload or generate content that violates intellectual property, privacy, publicity, contractual, or other rights.
• Upload malware, viruses, spam, harmful code, or content intended to disrupt or damage systems.
• Attempt to reverse engineer, scrape, overload, interfere with, or gain unauthorized access to the service or related systems.
• Use automated tools, bots, or scripts to abuse account creation, credits, rendering, downloading, sharing, or other service features.
• Misrepresent property information, ownership, agency status, listing rights, pricing, availability, or other material facts.
• Use the service to create deceptive, discriminatory, illegal, or rights-infringing real estate advertising.
• Resell, sublicense, or provide unauthorized commercial access to the service without our written permission.

8. Third-Party Services and Content

The service may interact with or link to third-party websites, real estate listing platforms, payment providers, hosting providers, analytics providers, AI providers, media processing providers, or other external services. We are not responsible for third-party services, content, policies, availability, or practices.

• Your use of third-party services may be subject to their own terms and privacy policies.
• Submitting a listing link does not mean that Reeloft is affiliated with, endorsed by, or approved by that listing platform.
• You are responsible for ensuring that importing, referencing, or using third-party listing content is allowed.

9. Intellectual Property

The service, including our website, software, design, interface, branding, logos, workflows, templates, text, graphics, features, and underlying technology, is owned by Reeloft, TYSOFT LLC, or our licensors and is protected by intellectual property laws. These Terms do not transfer ownership of the service or our intellectual property to you.

If you believe content on Reeloft infringes your intellectual property rights, please contact us with enough information to identify the content, your rights, and your contact details.

10. Privacy

Your use of the service is also governed by our Privacy Policy. The Privacy Policy explains how we collect, use, store, and disclose information when you use Reeloft.

11. Service Availability and Changes

We work to provide a reliable service, but we do not guarantee that the service will always be available, uninterrupted, secure, or error-free.

• We may modify, suspend, limit, replace, or discontinue any feature or part of the service at any time.
• Media processing, AI generation, rendering, downloads, and exports may fail, be delayed, or produce unexpected results.
• We may set or change limits on storage, file size, processing time, credits, usage, exports, or other features.
• We may perform maintenance, updates, security changes, or infrastructure changes without prior notice.

12. Disclaimers

The service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, and reliability.

Reeloft is a media creation tool. We do not provide legal, real estate, brokerage, advertising compliance, financial, or professional advice. You are responsible for reviewing Generated Output and obtaining professional advice where appropriate.

13. Limitation of Liability

To the fullest extent permitted by law, Reeloft, TYSOFT LLC, its owners, employees, contractors, affiliates, service providers, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, reputational harm, failed listings, failed marketing campaigns, or loss of goodwill arising from or related to your use of the service.

To the fullest extent permitted by law, our total liability for any claim related to the service will not exceed the amount you paid to Reeloft for the service giving rise to the claim during the three months before the claim arose, or one hundred U.S. dollars, whichever is greater.

14. Indemnification

You agree to defend, indemnify, and hold harmless Reeloft, TYSOFT LLC, its owners, employees, contractors, affiliates, service providers, and licensors from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising from or related to your use of the service, your Uploaded Content, your Generated Output, your violation of these Terms, your violation of law, or your violation of any third-party rights.

15. Termination

We may suspend or terminate your access to the service at any time if we believe you have violated these Terms, created risk, abused the service, failed to pay required fees, violated third-party rights, or used the service unlawfully. You may stop using the service at any time.

After termination, your right to access the service will stop. Certain sections of these Terms will continue to apply where they should reasonably survive, including sections related to ownership, payments, disclaimers, limitation of liability, indemnification, and governing law.

16. Governing Law

These Terms will be governed by and interpreted in accordance with the laws of the United States, without regard to conflict of law principles. Depending on where you access the service, additional local consumer protection laws may also apply.

17. Changes to These Terms

We may update these Terms from time to time. The latest version will be posted on this page with an updated “Last Updated” date. Changes become effective when they are posted, unless a later effective date is stated. Your continued use of the service after changes become effective means that you accept the updated Terms.

18. Contact Us

For questions about these Terms, contact us at:

tysoft.support@gmail.com